Delta Business Communication Skills: Telephoning B1-B2, Coursebook

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Delta Business Communication Skills: Telephoning B1-B2, Coursebook

Coursebook with Audio CD

David King, Susan Lowe, Louise Pile

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Coursebook with Audio CD

Publicată în 2017
paperback, 64 p
Înalţime: 297 cm, lăţime: 210 cm, grosime 0,4 cm, greutate 238 g
Cod: 9783125013209
Editura: Delta Publishing
Clasificare: Categorii limbi straine
Categorii limbi straine: Manual, Limbaj de specialitate - Afaceri, Abilitati - Vorbit
Clasificare: Nivel de limbă
Nivel de limbă: B1, B2
Nivele invăţare: Adulti
Editura: Art Klett - CLS
Disciplină: Limba engleză
Alte categorii:
Clasificare > Editura

Telephoning works with the skills and language required to conduct successful phone calls in English.

The units cover:
- focus on listening
- making calls
- receiving calls
- receiving and leaving messages
- dealing with problems
- conference calls

Telephoning provides six core units, each containing these sections:
- "warmer" to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills.
- "presentation and practice" of core language connected to each skill.
- "over to you", which allows students to apply what they have learned to their real-life work situation.

BIC Code: ESB

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