Telephoning B1-B2, Coursebook with Audio CD
  • Telephoning B1-B2, Coursebook with Audio CD

Telephoning B1-B2, Coursebook with Audio CD

Delta Business Communication Skills

David King, Susan Lowe, Louise Pile

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Telephoning works with the skills and language required to conduct successful phone calls in English.

The units cover:
- focus on listening
- making calls
- receiving calls
- receiving and leaving messages
- dealing with problems
- conference calls

Telephoning provides six core units, each containing these sections:
- "warmer" to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills.
- "presentation and practice" of core language connected to each skill.
- "over to you", which allows students to apply what they have learned to their real-life work situation.